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TERMS & CONDITONS

RETURNS

We do not accept returns on Bicycles, Special Order items, Clearance/Sale items, or items shipped to customer from store or website. All other returns  are accepted within 30 days of original purchase date.  All refunds require the original receipt or purchased under name on file. Items/packaging must be in new condition. Returns without an original receipt or purchases made without name on file will be declined or be issued a store credit at our discretion. All returns are subject to a 15% re-stocking fee. Refunds will be issued in the same form of payment as originally used within 7-10 business days.

 

SPECIAL ORDERS

All special Order items are final sale, we do not accept returns on special orders. Special Orders are to be paid in full before order is placed. Special Order items left longer than 7 days from time of arrival are subject to a $5 per day storage fee. Special order items left longer than 30 days after first call to customer are considered abandoned and become property of Bandon Bicycle Works and will be sold to cover the cost of parts. We will make at least 3 attempts to contact you before this happens, please ensure we have accurate contact information. If an extenuating circumstance occurs, please contact us.

 

REPAIR ITEMS

Bicycles, parts and accessories left longer than 7 days after repair completion without contact are subject to a $5 per day storage fee. Bicycles left longer than 90 days after repair completion without contact are considered abandoned and become property of Bandon Bicycle Works and will be sold to cover the cost of repairs/parts. We will make at least 3 attempts to contact you before this happens, please ensure we have accurate contact information. If an extenuating circumstance occurs, please contact us. 

 

PRIVACY 

Thank you for reviewing our policies regarding any personal information you may choose to provide at our website or in person. We take your privacy very seriously and carefully protect all information entrusted to us. We only collect voluntarily provide information that helps us serve you better. We do not share your information with anyone else unless you’ve approved of such sharing in advance. The following types of information may be collected on our website and/or in store: email, billing address, mailing address, first and last name, and pertinent information specific to an event or activity (where relevant). If you supply us with your email and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events. At any time you decide you no longer wish to receive such messages, you may let us know by sending an email to info@bandonbicycleworks.com To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and any email addresses that may be associated with your account. Bandon Bicycle Works does not sell, rent, or lease any individual's personal information or lists of email addresses to anyone for marketing purposes, we take commercially reasonable steps to maintain the security of this information. We sometimes use third-party service providers companies to perform functions on our behalf. Examples include but not limited to, delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes. If you would like to see your contact information we have on file, please email at info@bandonbicycleworks.com, We will need a copy of your state issued ID. Please check back for periodic updates on our policies regarding any personal information you’ve provided to us via our website or in person, Return & Shipping policies. 

 

Thank you for visiting us online, we appreciate the opportunity to keep you rolling. 

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